Support

Three things to check, in order: (1) the key matches the one Polar sent you by email — paste it without leading/trailing spaces; (2) you have not already activated the license on three different devices — open Settings on one of the existing devices and click "Deactivate this device" to free a slot; (3) the subscription is still active in your Polar customer portal. If none of those apply, email us with the license key prefix (first four characters only) and we'll look it up.

Open your Polar customer portal (link in any of your Polar emails) and cancel the subscription. Your activations remain valid until the end of the current billing period.

Refund handling is governed by Polar's policies as the merchant of record. For first-time purchases within 14 days, Polar typically refunds in full on request from your customer portal. For older purchases, write to us and we'll work it out.

No. The audit engine runs entirely inside the Figma / Webflow plugin sandbox. The API exchanges only license keys, opaque device IDs, and aggregate audit counts. See the HewnFrame Privacy Policy and HewnFlow Privacy Policy.

Either email [email protected] with subject "GDPR request — erasure" and your license key, or call the delete endpoint directly:

POST https://hewnframe-api.hewnpath.workers.dev/v1/account/delete
with body {"license_key": "...", "email": "..."}

The endpoint verifies that the email matches the one on record and then erases the license, all activations, and all audit history. Your Polar subscription is not cancelled by this action — cancel that separately from your Polar customer portal.

We don't promise an uptime SLA for V1. In practice the Worker is on Cloudflare's global edge and hasn't had a measurable outage. If you need a contractual SLA for an enterprise deployment, write to us.

Not yet, but we take security reports seriously. Send anything sensitive to [email protected] with subject "Security". We will reply within 48 hours and publicly credit reporters in the changelog when a fix ships (only if you want — request anonymity if you prefer).